Required skills

welldeveloped communication skills to

determine and confirm information using questioning and active listening as required

liaise with others share information listen and understand

negotiate and advocate for clients

make effective and clear presentations

write business reports

use language and concepts appropriate to cultural differences

numeracy and IT skills to

perform calculations related to achieving required outcomes

use computer applications word processing spreadsheet database specific purpose computer systems to assist in achieving required outcomes

access and update records electronically

use internet information

welldeveloped literacy skills to

read and interpret documentation from a variety of sources and record and consolidate relevant related information

interpret and apply policy

research and analysis skills for accessing and interpreting relevant information

effective interpersonal skills

organisation skills including the ability to plan and sequence work

research skills

risk assessment skills

Required knowledge

common law legal systems and procedures relevant acts

organisation policy procedures underwriting guidelines and authorities

information technology communications systems

return to work strategies and methods

risk prevention methods and application

industry sector and organisation policy wording

industry sector compliance requirements

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

interpret and comply with industry and organisation obligations and objectives including relevant legislative requirements

deal with questions relating to all aspects of the business and issues that arise for clients

apply sound advocacy skills to convince clients of the benefits of the personal injury management system using a thorough grounding in return to work health strategies and methods

identify and present on issues of relevance to clients

Context of and specific resources for assessment

Assessment must ensure

competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment technology software and consumables

access to organisation records

access to organisation policies and procedures

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples in combination are appropriate for this unit

evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency

observing processes and procedures in workplaces

verbal or written questioning on underpinning knowledge and skills

evaluating samples of work

accessing and validating third party reports

setting and reviewing workplace projects and business simulations or scenarios

Guidance information for assessment

Clients may include:

Education strategies may include:

A variety of strategies for effective work may include:

Presentation equipment and materials may include: